- A significant number of our patients complain that they cancelled their appointment through SMS text message appointment reminders, however eClinicalWorks automatically reschedules another appointment without their consent or knowledge for the following day at the exact same time. The patient then begins receiving test messages for their rescheduled appointment by the automated system.
Another significant issue we are experiencing with multiple patients per day is patients who cancel their appointments through the SMS text automated reminder service are still receiving text message reminders to come to the clinic. We receive at least 10-20 calls per day with patients very upset and confused as to why they are still receiving notifications to come to the clinic.