eClinical Works does not allow cross street information for pharmacy locations to be input and saved for later use. It is very common to use cross streets to describe pharmacy locations. For example, Walgreens at the corner of Beach and University Blvd. Using Cross streets to describe pharmacy locations is efficient and useful for both …
Eclinical Works does not allow you to save pharmacy addresses Read More »
eClinicalWorks lacks true customer support. Their customer support team that is available is severely delayed in their response, lacks any real understanding of the tools necessary to run a medical practice, and is unable to make changes to the software that facilitate patient care. eClinicalWorks has chosen instead to use technical support that is from …
The medication contraindication/medication interaction pop up box appears multiple times in the patient workflow. In each patient visit there are at least 3 times this interaction box interrupts workflow. There is no longer a setting with the recent updates to disable this interaction pop-up. Furthermore, when the setting for this pop-up is changed to only …
eClinicalWorks times out every 30 minutes, regardless of activity/inactivity. This creates a significant slow down where providers and staff are continuously having their workflow interrupted and must continuously re-login. This is especially problematic when using multiple computers in a networked practice. Staff and practitioners are forced to stop their workflow to sign back in to …
We no longer have the option to save notes to pharmacist for e-prescriptions. For example, we now have to remember type “non-acute pain” for each controlled substance and type multiple DEA numbers for each suboxone/addiction prescription.
When e-prescribing controlled substances, the system defaults to printing the prescription even if you go through the ePrescribe menu. This means every prescription must be manually changed to ePrescribe. In a busy clinic environment, this leads to staff spending valuable time in redundant workflow or printing prescriptions by mistake and having to reenter prescriptions for …
When ePrescribing, the prescription send/print page automatically includes any labs and procedures associated with that days office visits. These are all automatically selected and keep being sent to pharmacies or printed each time a medication is sent from a visit. This is a significant HIPAA concern as it not necessary information for the pharmacy.
A significant number of our patients complain that they cancelled their appointment through SMS text message appointment reminders, however eClinicalWorks automatically reschedules another appointment without their consent or knowledge for the following day at the exact same time. The patient then begins receiving test messages for their rescheduled appointment by the automated system. Another significant …
When ePrescribing, there is no option to update the patient’s pharmacy from the ePrescribing pop-up screen. This means the provider must exit the ePrescribe pop-up, go to the patient “info” area and input the pharmacy, then return to the patient visit and start the prescription process over again. This is very time consuming when you …